While experiencing echo or feedback during a video call is uncommon, it can occasionally happen. This issue may occur if either you, your client, or both are using the built-in speakers and microphone on your device instead of headphones or a headset with a built-in microphone.
Here are some steps to troubleshoot the issue:
1. Restart Your Device #
Both the therapist and client should restart their devices. This can help resolve the rare possibility of a software glitch that may interfere with the device’s noise-cancelling feature, which could lead to echo or feedback.
2. Check Your Volume Levels #
Echo or feedback can sometimes occur when the volume is turned up too high. Try lowering the volume slightly and see if you can still hear the other participant clearly. Often, reducing the volume can eliminate the issue entirely.
3. Use Chrome or Edge Browser #
In some circumstances, the noise-cancelling capabilities of the browser may work better. We recommend using either Google Chrome (available on Windows and macOS) or Microsoft Edge (available on Windows only) for your video calls.
Note: This advice applies only to desktops and laptops, not tablets or mobile phones.
4. Enable Microphone Noise Cancelling (Windows 10/11) #
If you are using Windows 10 or 11, enabling the noise cancellation feature for your microphone can help reduce echo or feedback. For instructions on how to do this, refer to the following guides:
- Enable Microphone Noise Cancellation in Windows 10
- Enable Microphone Noise Cancellation in Windows 11
5. Use Headphones #
If the above steps don’t resolve the issue, we recommend using headphones. Any set of headphones should work, and using them is a reliable way to prevent echo or feedback. If you find wearing headphones uncomfortable, you can try wearing just one earbud during the session (except when using auditory Bilateral Stimulation [BLS]).
Need Further Assistance? #
If you have any issues following these steps or need further help, please don’t hesitate to contact our support team for assistance. We’re here to help!
