Description

Shipping:

Free Shipping Worldwide

 

Delivery Times:

• UK – 2-3 days
• Europe – 3-5 days
• USA – 5-7 days
• Worldwide – 5-7 days

 

Warranty:

The Tactile Tappers come with a one-year warranty – see details

 

Returns / 30 Day Money Back Guarantee

If you’re not satisfied with the Tactile Tappers then you can return them to us within 30 days for a full refund contact [email protected] to initiate a return. Please note that you will need to cover the cost for return (tracked) shipping. 

 

Import Taxes & Customs Duties

We are a UK-based company. You may be required to cover customs clearance fees and taxes in your own country. The amount varies depending on your country’s regulations. It’s advisable to consult your local customs authorities to determine if there are any charges and their respective amounts. Please note that these expenses are outside our control and are determined by your country’s regulations.

 

FAQs

Who can order the tactile units?

The Tactile Tappers can be ordered by therapists or clients. 

We suggest that therapists order a pair for themselves initially so that they can try them out and get familiar with connecting them and what the different pulse intensity levels feel like. The therapist can then use the Tactile Tappers for in-persion sessions or send them to a client for remote sessions.

Tactile Tappers can be ordered and shipped in the following ways:

• Ordered directly by a client
• Ordered by the therapist on behalf of a client and shipped directly to the client’s address. The client’s address can be entered as the shipping address during checkout (with the client’s consent).
• Ordered and shipped to the therapist and then sent on to a client

 

Will my clients be able to set up the Tactile Tappers by themselves?

The Tactile Tappers include simple, clear instructions for both therapist and clients, so your clients will be able to get themselves set up for online sessions without any guidance from you.

 

What are the system requirements for using the Tappers?

• Compatible with Windows-PC, Mac & Android Tablets/Phones
• Browser – Google Chrome or Microsoft Edge (version 79+)
• Please Note – the tappers only work when connected to a Computer/Mobile Device. This is how they are controlled and supplied with power.

 

Can the Tactile Tappers be connected to an Apple iPad/iPhone

The tactile units CAN’T be connected to an Apple iPad/iPhone at this time. Apple places restrictions on what peripheral devices can be connected to these devices.

 

Do the tactile units work with USB-C?

Yes an adaptor is included so that the Tactile Tappers can be connected to an ‘old’ USB-A or USB-C connection on your device

 

How do I control the Tactile Tappers

The tappers are controlled through the Bilateral Base online platform.

 

Do I need a paid subscription with Bilateral Base to use the Tactile Tappers?

No, the Tactile Tappers do not need a paid subscription. They can be used using a free account.

 

Are the Tactile Tappers compliant with relevant regulations for this type of product

Yes the product has been tested for compliance with FCC, CE and UKCA regulations, See the in-box manual for compliance statements and further information.